?FAQs

FAQs

About Brother Earth

Q:
What is Brother Earth?
A:

Brother Earth describes our positive attitude and commitment to our communities and our planet - our goal is to play our part to help build a society where sustainable development can be achieved. At Brother we will always take responsibility, act respectfully and try to make a positive difference.

This special Brother Earth site has been designed to collect donations using the click-to-donate system for environmental conservation projects being continuously carried out by the Brother Group throughout the world. It also introduces the sustainable measures being undertaken by the Brother Group in order to create a society capable of sustainable development.

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How does the Brother Earth Contribution System work?

Q:
What are Brother Earth Points?
A:

These are the units used to donate to projects on the Brother Earth PC site, through the Click for the Earth and blog widgets.

Q:
Do I have to pay if I click?
A:

No. You never have to pay for your clicks. "Brother" will pay on your behalf.

Q:
How much money is donated with one click?
A:

In accordance with the number of points accumulated from your clicks, one yen (about one cent USD) will be donated to an environmental conservation project around the world for each click.

Q:
Can Brother Earth Points be added anywhere besides the Click for the Earth website?
A:

Yes. You can also use the Click for the Earth blog widget.

Click here to learn more about the blog widget.

Q:
Can I click as many times as I want?
A:

No. You can only click once per day. You can return every day to click again and add more Brother Earth Points. However, you can click one more time if you also use the blog widget.

Q:
It's a different day, but the site won't let me click again.
A:

This website operates in seven languages (Japanese, Chinese, English, French, German, Italian, and Spanish) for visitors from all over the world. Our day therefore begins at midnight Greenwich Mean Time (GMT, the world's standard time).

Therefore, if you click once and later click again before midnight GMT, your second click will not count, even if it is the next day where you are. Thank you for your understanding.

Q:
Do accumulated points last forever?
A:

No. All accumulated points are reset on April 1 in accordance with Brother's fiscal year.

Reports on each fiscal year's accumulated point totals and how actual donations were used are always available on our Reports page.

Click here for details.

Q:
Will my personal information be sent when I click? Will it be given to anyone?
A:

Your personal information is encrypted before it is sent, so there is no need to worry about your personal details being leaked. You can read more about our privacy policy here.

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Purpose of Projects receiving Donations

Q:
How are donations used?
A:

Donations are used to fund conservation projects designated by the Brother Group.

Q:
How are donations actually made?
A:

Once a year, Brother Earth Points received from your donations are converted into money and donated to Brother Earth projects.

Q:
Can I find out what happens to the donated money?
A:

From April 2011 on, we will publish a series of report pages on the website to inform you of the matter.

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About Brother Earth Contribution Actions and Display

Q:
I can't view the Brother Earth Contribution page.
A:

You may be attempting to view the page in a browser environment other than the recommended ones. Please confirm the operating system and browser you are using.

Please click here to check the recommended environments.

* Click for the Earth is displayed using JavaScript, so it may not display correctly depending on your browser's settings. In that case, please change your browser's options/preferences to enable JavaScript and then reload the page.

Q:
I can't click to donate/My click wasn't counted.
A:

The server you are using may be over capacity. Please wait a little while and then try again.

If the problem persists after several attempts, please let us know the details through our "Contact us" page.

*Contact us

* If you do not follow the regulations on daily permitted clicks, for example by clicking more than once a day, any additional points from multiple clicks on a single given day may be removed from your account.

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About the Blog Widgets

Q:
Can I add more Brother Earth Points by using the blog widget?
A:

Yes. Just like the webpage, you can click Click for the Earth once each day using the blog widget.

Q:
I can't paste the blog widget. What should I do?
A:

Copy all of the HMTL source shown on the blog widget page, then paste it in the HMTL tag reader of your blog. Some blogs have restrictions on the kind of widgets that can be used, so in some cases you might not be able to use the widget. If you still have problems, please get in touch with your blog service provider.

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